A 2019 E-Market Study found that businesses fail to respond to 21% of chat requests from their website and 29% of Facebook Messenger requests from their business page. Besides the customer service impact, failing to respond to these messages is costing the business revenue. The same study uncovered that “live chat leads to a 48% increase in revenue per chat hour and a 40% increase in website conversion rate.” It’s clear that live chat is providing companies with staggering results. Over the last 6 months, the Your Online Dealership (YOD) BDC team has found itself answering more and more chat and Facebook requests for our fully managed BDC Dealership Clients. The success of which is easily deciphered by looking at the numbers. Dixie RV in Lousiana, Alabama, and Florida delivered 31 units in January that the initial lead came from a Facebook or website chat.

To help dealerships capitalize on this revenue heavy traffic, we launched Managed Chat Service or MCS on February 14, 2020. MCS will give dealers 24/7 365 day coverage of their website and Facebook chat. Staffed by the highly trained industry professionals from the YOD team, Dealership Toolkit’s MCS looks to raise the bar in the managed chat field. VP of BDC Operations Meaghan Cooper stated, “Because of the success we have been having with our fully managed clients, we felt the time was right to expand the offering so that dealers who may not need a full-time BDC but who do need someone to handle their chats could take advantage of the YOD team.” YOD director, Aaren Chastain adds, “Our service has three key features. First, we can work in any system so you don’t have to change your software or provider. Secondly, all chat correspondence is branded to your dealership. Lastly, we will respond within minutes on your behalf 24 hours a day, 7 days a week, 365 days a year.”

Chief Operating Officer Liz Martin, “To help kick off this new and exciting product, we will be offering a limited time $450/month all-inclusive plan. Unlimited chats, unlimited Facebook messages, no-long term commitment. We feel the results will speak for themselves, so we don’t see the necessity of forcing a dealer into a lengthy contract.”

To take advantage of the $450 offer or to receive a no-obligation demo, visit .