YOUR ONLINE DEALERSHIP
WITH OUR CALL CENTER
Dealership Toolkit’s (Your Online Dealership) contact center can deliver an outsourced solution designed to help you increase customer satisfaction leading to more significant sales and service retention rates. Our BDA’s (Business Development Agents) act as extensions of your organization to provide immediate responses to customer leads, assist with setting sales or service appointments, and generate Customer Satisfaction Index (CSI) score data.
Your Online Dealership is a solution that transcends the traditional BDC.
WE HAVE AMAZING Agent Productivity BY USING THE BEST BDC TECHNOLOGY
Dealership Toolkit leadership team has deep experience in the automotive, R.V., Harley-Davidson verticals. We help leading dealerships provide their customers with a seamless solution by focusing on the needs of our dealers to provide a world-class customer experience and our Volie software-based technical ecosystem.
OUR TEAM BECOMES YOUR TEAM
As your front-line experts, Dealership Toolkit BDA’s receive extensive training on your Dealership, brands, and service scheduling software. We also mirror your Dealership’s personality in every interaction with customers. We understand how hard you’ve worked to build your Dealership’s brand and attract customers – and we work even harder to ensure outsourcing customer service with your online dealership from Dealership Toolkit is a competitive advantage for your organization.
TECHNOLOGY IS THE CENTER OF OUR SUCCESS
Our Shopping Insight Technology (SIT) is a powerful tool for Your Online Dealership call center.
Have transparency over your opportunities with
SHOPPING INSIGHT TECHNOLOGY
Shopping Insight Technology (SIT) pulls in the unsold showroom report from your CRM or DMS nightly. All customers are contacted the following morning and given a simple Customer Satisfaction Index (CSI) questionnaire. Dealership Toolkit’s CSI team is proficient at peeling back the layers and getting to the truth. That truth is then immediately escalated to your dealership’s senior management team in time to save the deal.
1 IN EVERY 5
An average automotive service department talks to 1 in every 5 service customers without placing them on hold.
of inbound calls
from service customers go to voicemail
or don’t get answered at all.
WITHOUT WORRYING ABOUT PTO, SICK TIME OR VACATION CONFLICTS!
WE WILL BE AN EXTENSION OF YOUR STAFF!
FOR DECLINED SERVICE, RECALLS, OVERDUE, LOST SERVICE,
PLUS CUSTOM SCRIPTS!
TRAINED INDUSTRY EXPERTS that answer your
service customers calls, schedule AND confirm appointments.
YOU’LL GET A DASHBOARD TO MEASURE OUR SUCCESS! WE CUSTOMIZE ALL COMMUNICATION AND PROCESS TO MATCHYOUR DEALERSHIP!
NO COOKIE CUTTER HERE!
THE SETUP -
EASY AS 1-2-3!