• Meet Kristina Jeff
    Your BDC Call solutions are here!

YOUR ONLINE DEALERSHIP

WITH OUR CALL CENTER

Dealership Toolkit’s (Your Online Dealership) contact center can deliver an outsourced solution designed to help you increase customer satisfaction leading to more significant sales and service retention rates. Our BDA’s (Business Development Agents) act as extensions of your organization to provide immediate responses to customer leads, assist with setting sales or service appointments, and generate Customer Satisfaction Index (CSI) score data.

Serve Customers

Concierge Services

NOTIFY CUSTOMERS

Recalls, Due Service, Declined Service, Abandoned Service

Sales & service

Vehicle Purchases, Aftermarket Sales, Service Scheduling

Call Management

Inbound & Outbound Call Center Backstop

Serve Customers

Concierge Services

NOTIFY CUSTOMERS

Recalls, Due Service, Declined Service, Abandoned Service

Sales & service

Vehicle Purchases, Aftermarket Sales, Service Scheduling

Call Management

Inbound & Outbound Call Center Backstop

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Outbound Calls Per Day
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Professional Agents

Your Online Dealership is a solution that transcends the traditional BDC.

WE HAVE AMAZING Agent Productivity BY USING THE BEST BDC TECHNOLOGY

Dealership Toolkit leadership team has deep experience in the automotive, R.V., Harley-Davidson verticals. We help leading dealerships provide their customers with a seamless solution by focusing on the needs of our dealers to provide a world-class customer experience and our Volie software-based technical ecosystem.

OUR TEAM BECOMES YOUR TEAM

As your front-line experts, Dealership Toolkit BDA’s receive extensive training on your Dealership, brands, and service scheduling software. We also mirror your Dealership’s personality in every interaction with customers. We understand how hard you’ve worked to build your Dealership’s brand and attract customers – and we work even harder to ensure outsourcing customer service with your online dealership from Dealership Toolkit is a competitive advantage for your organization. 

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TECHNOLOGY IS THE CENTER OF OUR SUCCESS

Our Shopping Insight Technology (SIT) is a powerful tool for Your Online Dealership call center.

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CSI Score

Have transparency over your opportunities with

SHOPPING INSIGHT TECHNOLOGY

Shopping Insight Technology (SIT) pulls in the unsold showroom report from your CRM or DMS nightly. All customers are contacted the following morning and given a simple Customer Satisfaction Index (CSI) questionnaire. Dealership Toolkit’s CSI team is proficient at peeling back the layers and getting to the truth. That truth is then immediately escalated to your dealership’s senior management team in time to save the deal.

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1 IN EVERY 5

SERVICE CUSTOMERS

An average automotive service department talks to 1 in every 5 service customers without placing them on hold.

40%

of inbound calls

from service customers go to voicemail
or don’t get answered at all.

INCOMING CALLS

WITHOUT WORRYING ABOUT PTO, SICK TIME OR VACATION CONFLICTS!
WE WILL BE AN EXTENSION OF YOUR STAFF!

OUTBOUND CALLS

FOR DECLINED SERVICE, RECALLS, OVERDUE, LOST SERVICE,
PLUS CUSTOM SCRIPTS!

APPOINTMENTS

TRAINED INDUSTRY EXPERTS that answer your
service customers calls, schedule AND confirm appointments.

REPORTING

YOU’LL GET A DASHBOARD TO MEASURE OUR SUCCESS! WE CUSTOMIZE ALL COMMUNICATION AND PROCESS TO MATCHYOUR DEALERSHIP!
NO COOKIE CUTTER HERE!

THE SETUP -

EASY AS 1-2-3!

  • CUSTOMIZE
  • BUILD-OUT
  • GO LIVE!
  • BONUS TRAINING & TOUCHBASE MEETINGS
    ON-GOING
    SO WE CAN STAY
    ON-POINT
    AND CURRENT!

READY TO SEE MORE?

Let's GO DEMO!

SCHEDULE A DEMO